About Us

We are the UK's largest children's charity, supporting over 110,000 children and their families through more than 380 projects nationwide. We believe that the lives of all children should be free from poverty, abuse and discrimination.Through our campaigning and our direct work with Britain's most disadvantaged children, Barnardo's aims to transform the lives of thousands of children, young people and their families each year.

Making a purchase

Making a purchase could not be easier. Just browse our Catalogue and click on any items that you wish to buy and put them into the shopping basket. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.

Unfortunately we can only accept orders from within the United Kingdom.

We accept Visa and MasterCard.

We do not charge for any item until it is ready to ship.

Delivery schedule

Prompt Delivery! 14 days from receipt of your order. If we cannot fulfil this promise, we will contact you.

Tax charges

VAT is included in all prices

Credit card security

We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.


We guarantee your satisfaction. We are sure you will be happy with your Barnardo's products. If for any reason you wish to return your goods we will exchange them or refund your money including your postage cost. A prepaid label is attached to your customer advice note, please use this label to return your parcel or ring our Customercare line 0208 498 7844.

No Quibble Returns Policy! We offer a 28 day money-back replacement guarantee including your postage should any product not meet with your satisfaction.

Reaching us

If you need to reach us, please email, alternatively you can call on 0208 498 7844.

Privacy policy

Barnardo's do not disclose buyer's information to third parties other than for the purpose of responding to your requests. Cookies are used on this shopping site, only to keep track of the contents of your shopping cart once you have selected an item.